Customer service and support

FAQ:


1) How to order products from Chiyang Electronics.?

Reply: you can contact our salesperson by phone, wechat or email for inquiry and order, and our salesperson will confirm with you.


2) Delivery date and mode of transportation?

Reply: our products are standard products, which are generally delivered quickly from stock, or according to the delivery time agreed in your order.

The common mode of transportation is express delivery or logistics. We will ship your order in the most efficient and economical way by default.


3) I have no experience in purchasing Chiyang electronic products and worry about product quality. Can Chiyang electronics ensure that the products meet the requirements?

Reply: you don't have to worry about quality. First of all, our products have obtained the type approval of classification society and have the product certificate of classification society and relevant certificates required by other industries. Chiyang electronics has the ability to produce high-quality products. All products sent by Chiyang electronics have been comprehensively inspected and controlled to meet the requirements of users.


4) I want to customize the product, OK?

Reply: it depends on your purchase quantity. Please send us your detailed requirements and required quantity. We will confirm whether we can and reply to you within 3 days.


5) If there is a problem with the product, or one of the specifications does not meet the requirements. What should I do?

Reply: please contact our after-sales service personnel. During the warranty period, we will repair or replace the problems caused by the product's own quality for free.


6) What are the warranty terms of the product?

All products are guaranteed to meet the material and process specifications within 12 months after delivery. We are not liable for installation, labor or indirect damage. Chiyang electronics reserves the right to repair or replace defective products at its own option. This warranty does not apply to product failure caused by misuse, abuse, accident or human negligence. Our liability is limited to the value of the order.